Refund policy
Last updated: 14 November 2026
EmberCite is operated by Martin Freiwald, 10609 101 St NW, Edmonton, AB T5H 2S2, Canada, hello@embercite.com. Our services are for businesses only. This policy is part of our Terms of Service and explains when you get your money back.
AI Visibility Audit
| Situation | What happens |
|---|---|
| You cancel before we start working on your audit | Free cancellation. If you have already paid, you get a full refund. |
| We miss our deadline of 3 business days (counted from receipt of your payment and all information we need) | You can cancel and get a full refund. |
| Content we promised is missing from your report (e.g. a platform, the competitor comparison or the CSV file) | Full refund, if you tell us within 14 days of delivery. We can also deliver the missing content instead, if you prefer. |
| You are unhappy with the results (e.g. your brand is rarely mentioned by AI platforms) | No refund. The audit measures your visibility; a low result is a valid finding. |
The same rules apply to the optional follow-up check after 90 days.
AI Visibility Monitoring and White-Label subscriptions
- You can cancel anytime, effective at the end of the current paid month. You keep access to the reports for that month.
- We do not refund partial months.
- If we fail to deliver a monthly report, or a report is missing content we promised, we refund that month in full, if you tell us within 14 days.
How to request a refund
Email hello@embercite.com with your invoice number. We reply within 2 business days. Approved refunds are paid by bank transfer to the account you paid from, within 14 days.
We refund the amount we received, in the currency you paid in (USD). We do not cover bank charges, currency conversion fees or exchange rate differences on your side.
Legal rights
This policy does not limit any rights you have under mandatory law. Because our services are for businesses only, the statutory right of withdrawal for consumers does not apply. If you nevertheless ordered as a consumer, please contact us; your statutory rights remain unaffected.